Order Info& Cancellation

The short version

You can change or cancel an order yourself at any point before it is handed to the courier — just write to us with your order number. Once it has shipped it can no longer be stopped, and the refund policy takes over.

After you place an order

You will get an order confirmation by email straight away, with the order number and everything you bought.

• Prepaid orders go into packing as soon as the payment clears.
• Cash-on-delivery orders are confirmed first: we send a WhatsApp message asking you to confirm. Reply and it moves to packing immediately.
• If nobody replies within 12 hours, the order is confirmed automatically so it is not left waiting.

Following your order

As soon as the parcel is collected you will get a tracking link by email and SMS. The same link lives on your account under Orders, so you do not have to hunt through your inbox.

Changing an order

Address corrections, a different flavour or an extra pack are all fine while the order is still with us. Write to us with the order number and what you would like changed.

Once a parcel is with the courier the address is fixed in their system and we cannot edit it.

Cancelling an order

• Before dispatch: tell us and we will cancel it. A prepaid order is refunded in full to the original payment method.
• After dispatch: it can no longer be cancelled. Refuse the delivery or raise a return once it reaches you, and the refund policy applies.
• Cash on delivery: there is nothing to refund, but please do tell us rather than refusing the parcel, so the courier is not sent out for nothing.

If we cancel an order

Very occasionally we have to cancel — stock that turns out to be unavailable, an address the courier cannot reach, or a payment that never clears. We will always tell you why, and anything already paid is refunded in full.