RefundPolicy

The short version

If your order arrives damaged, defective or incorrect, we will replace it or refund you in full. If an unopened product is not right for you, you can return it within 7 days. Opened oral care products cannot be returned for hygiene reasons.

What is eligible

• Items that arrived damaged, leaking or defective.
• Items that are not what you ordered.
• Unopened, unused items in their original sealed packaging, returned within 7 days of delivery.

What is not eligible

• Opened or used oral care products, unless they were damaged or defective on arrival.
• Items returned more than 7 days after delivery.
• Products bought from a reseller or marketplace rather than from us directly.
• Free items, samples and promotional add-ons.

Damaged or wrong items

Email hello@revoral.com within 48 hours of delivery with your order number and a photograph of the item and its packaging.

We will arrange a replacement or a full refund, and we will not ask you to ship a damaged product back to us.

How to start a return

• Email hello@revoral.com with your order number and the reason.
• We will confirm eligibility and share a return address within two working days.
• Send the item back in its original packaging. Keep the courier receipt until the refund lands.

Return shipping costs

If the return is our fault — damaged, defective or incorrect — we cover the cost. For a change-of-mind return on an unopened item, return shipping is yours to cover, and the original shipping charge is not refunded.

Refund timelines

Once we receive and check the returned item, approved refunds are issued to the original payment method within 5 to 7 working days. Banks and card issuers can take a further 3 to 5 days to show it on your statement.

Cash on delivery orders are refunded by bank transfer, so we will ask you for account details.

Cancellations

You can cancel any order before it ships for a full refund. Once a parcel has been dispatched, the return process above applies instead.